Before you come

If you have time, these things make your visit smoother.

How the ED works

While you wait

After your visit

Most patients go home. Some are admitted or transferred. Here is what to expect either way, and how to follow up.

While you wait

Wait time clock

Screens in the waiting areas show information for your zone.

While you wait

Getting an update

It is normal to wonder. Here is how to ask without slowing things down.

While you wait

Prepare while waiting

Being prepared helps your doctor understand your situation faster. Tap to check off as you go.

While you wait

Thinking of leaving?

It happens. Here is what to know first so you stay safe.

After your visit

Filling prescriptions

Use any pharmacy you like. Two convenient options near MGH.

After your visit

Return for imaging

If results are needed same day you may wait in the ED. Otherwise you will get a requisition with prep instructions at discharge.

After your visit

Specialist referrals

ED physicians may refer you to outpatient specialist clinics. Referrals depend on clinic criteria and urgency.

After your visit

Records & MyChart

Your visit notes follow you. Here is how to access them.

After your visit

Admission & transfer

If your condition needs more care, you may be admitted or moved to another hospital.

Support programs

These programs are available depending on your situation. Staff can help you decide which one is right for you.

Common questions